> ## Documentation Index > Fetch the complete documentation index at: https://chatbase.co/docs/llms.txt > Use this file to discover all available pages before exploring further. # Live Status > See what each operator is doing right now, and whether it matches their shift. **Live Status** shows each operator as they are right now: the status they set, what they're doing in the Helpdesk, how long they've been doing it, and whether that matches their shift. An operator is a human teammate who can work tickets on this AI agent. Use it to answer questions like "who is on a ticket right now?" or "who is marked Available but isn't here?". You find it under **Analytics → Helpdesk → Live Status**. It reads the same recorded activity as [Attendance](https://chatbase.co/docs/user-guides/chatbot/help-desk/attendance.md) and [Activity](https://chatbase.co/docs/user-guides/chatbot/help-desk/activity.md), so what Live Status shows now is what the Activity timeline shows for today. *** ## Before you start * **Helpdesk is enabled** on the AI agent. Without it the page isn't available. * **Your plan includes Analytics,** and your role can read Analytics. Owners, members and viewers can by default. Support associates can't. * **Record teammate activity is on.** It's off by default, and until someone turns it on under **Settings → Helpdesk → Members**, the tab shows "Activity recording is turned off for this agent" instead of the table. See [How activity is recorded](https://chatbase.co/docs/user-guides/chatbot/help-desk/attendance.md#how-activity-is-recorded) for what Chatbase records. * **Shifts are optional.** The **Adherence** column compares operators with their shift in [Scheduling](https://chatbase.co/docs/user-guides/chatbot/help-desk/scheduling.md). Operators without one read **Not scheduled**. *** ## Read the table ![Live Status table grouped by team](https://mintcdn.com/chatbase/LhEegjEa4P1U7beK/user-guides/images/help-desk/live-status/live-status-table.png?fit=max\&auto=format\&n=LhEegjEa4P1U7beK\&q=85\&s=f302757a4645ddd9b550d3df47668646) Live Status always shows today. The controls at the top of the page are: * **Timezone.** Every time on the page, and where today starts, uses this timezone. Live Status, Activity and Attendance share it, so switching tabs keeps your choice. * **Search.** Filter operators by name or email. The page groups operators into one card per team, the same as Attendance. Someone in two teams appears in both, and operators who aren't in any team are in the **Unassigned** card at the bottom. The table refreshes every minute while the page is open, so you don't need to reload it. Each operator gets one row with these columns: | Column | What it shows | | - | - | | **Operator** | The operator's name and email. | | **Status** | The status they set, which decides whether they get new tickets. | | **Activity** | What they're doing in the Helpdesk right now. | | **Since** | How long they've been doing it, or when they were last there. | | **Adherence** | Whether what they're doing matches their shift. | ### Status **Status** is the same status the Helpdesk uses to assign tickets, with the same colored dot as on the **Members** page. * **An operator without a shift** reads **Available**, **Away**, **Busy** or **Paused**, as they or an admin set it. Someone who never set a status reads **Away**. * **An operator on a shift** reads **Available** during their shift hours and **Away** outside them or on time off. That's what the [Scheduling](https://chatbase.co/docs/user-guides/chatbot/help-desk/scheduling.md#status-indicators) page calls On shift and Off shift. Status is what an operator says, and **Activity** is what they're doing. An operator who reads **Available** and **Logged out** still gets tickets from [automatic assignment](https://chatbase.co/docs/user-guides/chatbot/help-desk/assignment-algorithm.md), so that row is the one to look for. ### Activity | Activity | What it means | | - | - | | **Ticket #482** | The operator is on that ticket. Click it to open the ticket in a new tab. A ticket deleted since reads **Deleted ticket** and can't be opened. | | **Untracked** | The operator is logged in but not on a ticket, for example on the ticket list. | | **Idle** | The Helpdesk is the window in front, and there's been no input for 10 minutes or more. | | **Logged out** | The operator has no Helpdesk tab open. | These follow the rules in [How activity is recorded](https://chatbase.co/docs/user-guides/chatbot/help-desk/attendance.md#how-activity-is-recorded). For example, an operator whose laptop goes to sleep reads **Logged out** once their browser has stopped reporting for 2 minutes. Closing the Helpdesk tab logs them out straight away. ### Since For an operator on a ticket, untracked or idle, **Since** shows how long that has lasted and when it started, for example `for 26m · since 13:22`. If it started before midnight, the date shows too, as in `since Nov 1, 23:40`. For an operator who is logged out, **Since** shows when they were last in the Helpdesk on this AI agent: | Since | What it means | | - | - | | `since 12:40` | They logged out today at 12:40. | | `since Oct 22` | They were last there on an earlier day. | | **No activity recorded** | Chatbase has no recorded activity for them on this AI agent. They may still have used the Helpdesk before recording was turned on, or more than 13 months ago. | ### Adherence | Adherence | What it means | | - | - | | **On schedule** | Their shift covers the current time and they're on a ticket or untracked. | | **Out of adherence** with `Shift 09:00 – 17:00, idle` | Their shift covers the current time but they're idle. | | **Out of adherence** with `Shift 09:00 – 17:00, logged out` | Their shift covers the current time but they're logged out. | | **Not scheduled** | No shift covers the current time: they have no shift, they're outside their shift hours, or they're on time off. This holds even while they're working. | Idle inside a shift is out of adherence because Attendance counts idle time as a break. The shift hours show the whole shift in the timezone you picked, even when it crosses midnight. A shift from 22:00 to 06:00 reads `Shift 22:00 – 06:00` at 23:00 and at 03:00. A shift that ends at midnight reads `23:59` as its end. *** ## Tips and edge cases * **Live Status can be a minute behind.** The page shows the moment it last refreshed, and an operator whose laptop went to sleep only reads **Logged out** after 2 minutes without reports. A status change shows at the next refresh. * **An operator who works after their shift reads Not scheduled.** On Attendance, a session within an hour of a shift belongs to that shift and counts as overtime. Live Status only compares with the shift hours themselves. * **Two Helpdesk tabs don't count twice.** An operator is logged in while at least one tab is open. 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