> ## Documentation Index
> Fetch the complete documentation index at: https://chatbase.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Odoo

> Connect Odoo so your AI agent can escalate a conversation by opening a ticket in Odoo Helpdesk

## Overview

Integrating Odoo with Chatbase lets your AI agent escalate complex customer issues to your human support team by creating a ticket directly in Odoo Helpdesk. The ticket includes a clear summary of the customer's issue along with the relevant conversation context.

Your support team receives everything it needs upfront, so customers never have to repeat themselves. The AI handles routine inquiries instantly, and when escalation is needed, Odoo becomes the system where your human agents step in.

<Card title="What you can do:" icon="ticket">
  Let the AI resolve routine questions on its own, and hand off to Odoo Helpdesk the moment a case needs a person, with the full context already attached.
</Card>

## Before you start

* A Chatbase account with an agent
* An Odoo account, and the credentials to authorize the connection

## How to connect Odoo

<Steps>
  <Step title="Open your Chatbase agent">
    Log in to your [Chatbase dashboard](https://www.chatbase.co/dashboard/) and select the agent you want to connect.
  </Step>

  <Step title="Connect Odoo">
    Choose **Integrations**, then click **Connect** under Odoo to enter your credentials and finish the integration.
  </Step>

  <Step title="Create the Escalations action">
    Configure your Escalations action to route tickets to Odoo. Follow the [Escalations action guide](/docs/user-guides/chatbot/actions/escalate-to-human) to set it up.
  </Step>
</Steps>

<Check>
  Test the integration by asking your agent to speak to a human, and confirm a ticket appears in Odoo with the conversation summary attached.
</Check>

## Next steps

<Card icon="users" href="/docs/user-guides/chatbot/actions/escalate-to-human" title="Escalations action">
  Configure when your agent escalates, which details it collects first, and which channels it can escalate from.
</Card>