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When to use

This is where you specify the name of the Action and when exactly this action should be triggered or what type of customer queries would trigger it. You can also add in some instructions that the bot should adhere to when this action is triggered. The web search action can be used as an additional source of information where the AI agent can get some information that isn’t available in the sources. It’s recommended to add websites that are related to your business field. 

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Include images

This allows the AI agent to provide images as replies to the users elaborating the answer provided.

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Included domains

This option allows you to add specific domains that the AI agent can use to search the answer. If you didn’t add any domains, the AI agent will search over the whole web.  Once you’re done, press “Save and enable” and your action will be live and ready for your Agent to use.