Overview
Integrations connect your AI agent to the systems you already run on. Some put your agent in front of customers on a new surface, such as your website, WhatsApp, or a phone line. Others give it somewhere to hand work off to, like a helpdesk, or something to act on, like your Shopify store.Integrations connect the platform. Actions decide what your agent does with it. Several integrations on this page only become useful once you enable the matching action. The Next steps card on each page points you to the right one.
Website platforms
Put your agent on your website. Most of these work by copying an embed code from your Chatbase dashboard and pasting it into your site builder.Messaging platforms
Let customers reach your agent on the channels they already use.Commerce
Helpdesk and escalation
Give your agent somewhere to hand a conversation off to. All of these pair with the Escalations action.Chatbase also has its own built-in Helpdesk, so you can escalate without connecting a third-party platform at all.
Email and automation
Next steps
Actions
Connecting a platform is half the job. Actions decide what your agent actually does with it.
Webhooks
Send Chatbase events to your own endpoints when no integration fits.