Skip to main content
Chatbase LogoChatbase Logo
Chatbase is a platform for building AI agents that answer customer questions, take actions, and hand conversations to your team when needed. Your team can work those conversations in the built-in Chatbase Helpdesk or in the helpdesk you already use. You train an AI agent on your own content, such as your website, help articles, and files, then deploy it on your website, WhatsApp, Instagram, Messenger, email, phone, Slack, and helpdesks like Zendesk. Businesses use Chatbase for customer support, sales, ecommerce, and internal help. Building your first AI agent takes a few minutes: create it, train it on your content, test its answers, and deploy it.

​
How Chatbase works

Every Chatbase AI agent is built from the same parts. You can start with just training and deployment, and add the rest as you go.
1

Train it on your content

Add Data Sources: website pages, files, text, Q&A pairs, Notion pages, and past support tickets. The AI agent answers from this content, so its answers match your business.
2

Tell it how to behave

Write instructions for its tone, scope, and rules, and choose the AI model it runs on. For multi-step requests like refunds or order issues, add Procedures it follows step by step.
3

Let it take action

Actions let the AI agent do things, not just answer: look up a Shopify order, book a meeting, collect a lead, call your own API, or hand the conversation to a person.
4

Test it before customers do

Try it in the Playground, and run Tests where a simulated customer talks to your AI agent and each conversation is graded automatically.
5

Deploy it where your customers are

Turn on channels and integrations: a chat bubble on your website, a Help Page, messaging apps, email, phone, and more.
6

Review and improve

Read conversations in Activity, track topics and sentiment in Analytics, and correct answers as you go. Backstage can make these improvements for you when you ask in plain language.

​
What you can build with Chatbase

​
Why choose Chatbase?

Smart & Trainable

Train your AI agent with your own documents, websites, or databases for accurate, relevant responses

Easy Integration

Embed anywhere with simple copy-paste code, no technical expertise required

Interactive Actions

Pre-built Actions for human escalation, Slack, Stripe, Calendly, lead collection, and web search, plus Custom Actions to integrate with any API

Powerful Analytics

Track conversations, monitor performance, and continuously improve your AI agent

Lead Generation

Capture and manage leads automatically through intelligent conversations

Deploy Everywhere

Deploy your AI agent across multiple channels: Website, Email, Meta Apps, Shopify, Phone, Slack, Zendesk, and more

​
Frequently asked questions

No. You build, train, and test your AI agent in the Chatbase dashboard, and you add it to most websites by pasting an embed code. Some platforms need no code at all: the WordPress plugin uses your Agent ID, and the Shopify integration adds the Chat Bubble to your store automatically. Developers can go further with the API, Custom Actions, and Widgets.
Only the content you add as Data Sources: website pages, files, text, Q&A pairs, Notion pages, and support tickets. It follows the instructions you write, and you decide which Actions it can use.
You choose the model for each AI agent from several providers, such as OpenAI, Anthropic, and Google, or let Chatbase pick with Auto, the default for new AI agents. Each model uses a set number of message credits per reply. See Models comparison.
Yes. The Escalations Action creates a ticket in the Chatbase Helpdesk or in a connected helpdesk such as Zendesk, Freshdesk, or Salesforce. With live chat, a teammate can reply in the conversation in real time.
Run Tests before you go live, review real conversations in Activity, and watch topics and sentiment in Analytics. When an answer is wrong, correct it with Revise so the AI agent answers better next time.
Your AI agent replies in the language the customer writes in, and you can train it on content in one language and get answers in another. Which languages it handles well depends on the AI model you choose.
Chatbase is SOC 2 Type II, GDPR, and HIPAA compliant. For HIPAA workloads, Enterprise plans include a Business Associate Agreement; see HIPAA compliance. Every workspace can also turn on two-factor authentication.

​
Next steps

Build Your First AI Agent

Create, train, and deploy your first AI agent in a few minutes.

Best Practices

Proven ways to improve your AI agent’s answers once it’s running.

Actions

Let your AI agent do more than answer: escalate, book, collect, and call your API.

Integrations

Connect Chatbase to your website, messaging channels, and business tools.

Analytics

Track conversations and measure how your AI agent is performing.